Having the word "trusted" in front of any title is a good thing, right? However, being a trusted physician doesn't automatically make you a trusted attorney. Just as being a trusted accounting technician doesn't automatically make you a trusted business advisor.

Accounting firms want a lot more out of their practice management systems than they once did. For many, it's no longer enough to simply keep time and billing information, invoice clients and track some traditional firm metrics. Increasingly, practice management is overlapping with customer relationship management software and also adopting more of the project management measurements utilized in other fields.

Click here to access the Special Report: The New Age of Practice Management.

While writing a last weekly tip about how an audience experiences a company, I misspelled several words in the email...grrrr. Of course, the reason was because I was multi-tasking and in a hurry. I was writing the email, moving our email service to Hubspot for the first time and watching my two-and-a-half-year-old twins, which was a bad combination! The ‘experience' that our readers got from our tips could not have been great, because of the mistakes. How ironic.