It will never end. The “it” is the never ending delivery of smart, smarter and smartest phones along with the even larger supply of good, better and best Apps. How many phones and how many apps are necessary for you? This question can only be answered in terms of what you can afford. The better question is one of the oldest questions of all, reengineered for 2010, which comes first the better app or the smarter phone?

It will soon be five years since Charles Coe's accounting firm office in Metairie, a suburb of New Orleans was left in a pile of rubble by Hurricane Katrina, whose effects are still seen in the barren landscape of the city's Ninth Ward. Coe learned a lot about dealing with doing business during a natural disaster. And asked about the lessons, he gave a list that omitted many of the usual cautions about disaster planning and recovery.

Mary Shaw owns and operates The Every Day Group, a twenty-person health care consulting firm. These aren't her or her organization's real names. And that's because she has a secret in the way she conducts business. In this modern age, the way she conducts businesses is by sending letters and faxes and making phones calls to customers and prospects. This may sound very old-fashioned in the age of social media, mobile devices and email. But it works.