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ADP Rolls Out AI Tool

ADP has introduced ADP Assist, which it calls a cross-platform tool that utilizes generative AI.

 Using the company’s reservoir of data, Assist is designed to help solves problems across ADP’s HR, payroll, time and benefits products. That includes validating payroll information and checking for payroll anomalies, using GenAI to identify and help resolve missing tax registrations and answer questions.

ADP says that means the GenAI is used to “dramatically simplify report creation by understanding context and generating insightful reports in an easy-to-understand format.”

The company says Assist can also anticipate and solve common employee problems across HR, payroll, time and benefits and eliminate low-value tasks usually performed by managers and HR professionals. 

This is based on  the system’s ability to send personalized, proactive notifications to employees on their mobile device or desktops to help resolve HR issues. In addition, employees can employ its conversational interface to obtain information without involving HR.

Additionally, ADP’s Run payroll and HR application feature an omni search bar that understands intent behind search terms.

Bob Scott
Bob Scott has provided information to the tax and accounting community since 1991, first as technology editor of Accounting Today, and from 1997 through 2009 as editor of its sister publication, Accounting Technology. He is known throughout the industry for his depth of knowledge and for his high journalistic standards.  Scott has made frequent appearances as a speaker, moderator and panelist and events serving tax and accounting professionals. He  has a strong background in computer journalism as an editor with two former trade publications, Computer+Software News and MIS Week and spent several years with weekly and daily newspapers in Morris County New Jersey prior to that.  A graduate of Indiana University with a degree in journalism, Bob is a native of Madison, Ind
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