Wolters Kluwer says the forum covers only software products currently, but Research and Learning will be added in coming months. With the new features, users who sign into Support.CCH.com will see an “Ask the Community” link under the “Find Answers” section of the home page. The new support community is a forum for asking questions and exchanging ideas. It is grouped by product with the most active and popular answers appearing at the top of the list. Users must be registered members of Support.CCH.com to automatically have access. The chatbot acts as a virtual Product Support Specialist that can steer users to potential answers
Estimated reading time: 0 minutes, 41 seconds
WK Intros New Support Tools
New user communities and a support chatbot has been introduced by Wolters Kluwer Tax and Accounting. The new tools are designed for users of CCH Axcess and ProSystem fx Suite.
Latest from The Progressive Accountant
Most Read
-
-
Jan 23 2024
-
Written by Bob Scott
Intuit used deceptive advertising in calling some of its TurboTax…
-
-
-
Nov 10 2023
-
Written by Bob Scott
Revenue for Thomson Reuters Tax & Accounting Professionals increased by…
-
-
-
Oct 30 2023
-
Written by Bob Scott
CPA.com has released a toolkit to help accounting and finance professionals…
-
-
-
Jan 23 2024
-
Written by Bob Scott
The Internal Revenue Service is redesigning the roughly 170 million…
-