Estimated reading time: 1 minute, 35 seconds

TurboTax Customers Drop

Arow downIntuit expects the number of TurboTax customers to drop by 5 percent this year. The company said recently its results are mirroring the drop in individual tax returns submitted to the Internal Revenue Service.

CEO Sasan Goodarzi said during the recent webcast for earnings for the third quarter ended April 30, the company expects a 1 percent drop in TurboTax Online customers and a drop in the number of customers that pay Intuit nothing to more than 11 million, down from 13 million a year ago.

The. result was TurboTax revenue will about $200 million lower than the company’s original expectations.

The number of IRS returns fell by 2 percent with drop in the DIY category, “The company believes this was driven by taxpayers who filed in order to receive pandemic-era stimulus and tax credits during the past several years but did not file taxes this season,” Goodarzi said.

Intuit expects total TurboTax units to drop by 5 percent with thethe number of TurboTax Online units dropping by 1 percent.

However, the average revenue per run is expected to rise by 12 percent year-over-year while Intuit anticipates TurboTax Live revenue to grow by 19 percent and number of customers will rise by roughly 13 percent.


Bob Scott
Bob Scott has provided information to the tax and accounting community since 1991, first as technology editor of Accounting Today, and from 1997 through 2009 as editor of its sister publication, Accounting Technology. He is known throughout the industry for his depth of knowledge and for his high journalistic standards.  Scott has made frequent appearances as a speaker, moderator and panelist and events serving tax and accounting professionals. He  has a strong background in computer journalism as an editor with two former trade publications, Computer+Software News and MIS Week and spent several years with weekly and daily newspapers in Morris County New Jersey prior to that.  A graduate of Indiana University with a degree in journalism, Bob is a native of Madison, Ind
Read 294 times
Rate this item
(0 votes)

Visit other PMG Sites:

Template Settings


For each color, the params below will give default values
Tomato Green Blue Cyan Dark_Red Dark_Blue


Background Color
Text Color


Background Color


Select menu
Google Font
Body Font-size
Body Font-family
PMG360 is committed to protecting the privacy of the personal data we collect from our subscribers/agents/customers/exhibitors and sponsors. On May 25th, the European's GDPR policy will be enforced. Nothing is changing about your current settings or how your information is processed, however, we have made a few changes. We have updated our Privacy Policy and Cookie Policy to make it easier for you to understand what information we collect, how and why we collect it.