Tech Support Goes Multi Channel

Wednesday, 22 September 2010
Running a Firm

telephoneTechnical support in the tax and accounting profession once meant one thing overwhelmingly--telephone support. And during the pressure cooker of tax season, it's still the mainstay of those seeking to solve software problems. But the advent of the Internet and social media have dramatically altered the support landscape, at once providing more tools for solving problems, but making it more complex at the same time.

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