"

Estimated reading time: 0 minutes, 53 seconds

Sage Attacks Xero Support

Rod Drury, XeroSage has attacked low-cost software competitor, Xero, for alleged poor user support. Sage, which is being challenged in its home in the United Kingdom by Xero, came out with this message: "Tired of Xero Support? We can help" and is pointing users of the cloud-based Xero  to web-based Sage Live.

Sage's  main message is "We are not implying we are better than Xero.

Asked his competitor's approach, Rod Drury, CEO of New Zealand-based Xero, responded in an email: "Funny. Our support model wins awards and has highest customer sat. So just noise. We love incumbents using their marketing funds to talk about the challenger."

Drury continued, "Have you crunched our numbers against Sage? Amazing how we have already passed them in their home market" and continued that, "Also Xero added more total small businesses than Intuit in the last year globally." I have always hoped that I played a role in pushing Sage to change the original name, Sage Life to Sage Live, because the ads otherwise would have been talking about Life Support.

Read 3528 times
Rate this item
(0 votes)

Visit other PMG Sites:

Template Settings

Color

For each color, the params below will give default values
Tomato Green Blue Cyan Dark_Red Dark_Blue

Body

Background Color
Text Color

Header

Background Color

Footer

Select menu
Google Font
Body Font-size
Body Font-family
Direction
PMG360 is committed to protecting the privacy of the personal data we collect from our subscribers/agents/customers/exhibitors and sponsors. On May 25th, the European's GDPR policy will be enforced. Nothing is changing about your current settings or how your information is processed, however, we have made a few changes. We have updated our Privacy Policy and Cookie Policy to make it easier for you to understand what information we collect, how and why we collect it.