"Some people never had problems; some people did. It's hard to pin down exactly why," says Charles Russell, a blogger and QuickBooks ProAdvisor who has been tracking the issues. Russell, who owns CCRSoftware, has been blogging about the problems and the Intuit response on The Sleeter Group's website. He identified 10 unrecoverable errors that R6 was intended to fix, among other bumps on the software road.
Asked for comments about the product issues, an Intuit spokesperson gave this statement: "With the QBES 13.0 release, performance was not at the speed and stability we expected or wanted for our customers. Since launch, and with R6, the QBES team has continued to make improvements in the area of performance."
One of Russell's posts in late March described R6 as "a big maintenance release, with changes to the user interface, fixes to random crashes, improvements with PDF support, a fix for the Windows 8 scan manager, and lots and lots of bug fixes." Russell said another serious problem was how long it took Intuit to deal with the issues.
"I expect them to have problems in the early revisions," he said. But usually Intuit should be informing customers of issues in January or February. "It's distressing that there are many significant errors this late in the season," he continued.