Tracking paper through an accounting firm can resemble the historic search for the origin of the Nile River—everyone knows that information into the firm and comes out, but nobody is exactly sure how it finds its way from one end to the other. Processes can be a tangle of partner quirks and things that have developed by accident. Workflow cannot be that way if firms want to maximize profits. They need to determine how paper moves from one person to another and what tasks each performs. This special report discusses how modern software can provide a well-lit trail.