The system was been developed in partnership with Corveo. The GenAI-driven capability is already available in Xero Central. The systems integrates generative answers so in response to a search term or question, the system provides users with answers and a list of other relevant content articles. Answers are generated from Xero’s support content articles. Customers can also filter their searches based on whether they are a small business, or an accountant or bookkeepe.
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Xero Touts Gen-AI Based Support
Xero is utilizing generative AI in Xero Central to gives support system the ability to provide answers to users more quickly.