Articles

I think the service desk and the blog people are doing the best job they can with a flawed software program. I'm far more impressed with their fortitude than the management who seems to be hiding behind their desks. Other than a form letter that was sent out, there has been little official response besides facebook and the redgear facebook page. Updates seem to scheduled, the tech staff states it, and then they are either delayed or they break the software futher. My preference is that team 'managing' this process either needs to be expanded or replaced. My gut feeling is that they underestimated the challenge, but decided to release the product anyway. I'm spending another day trying to contact tech support to fix another problem. The wait times are deceptively short. The systems are so overloaded, it's a challenge to even be to put on hold.

• Prev
• Next