That was in response to a question by an analyst who asked about a TurboTax Live Pro SKU, which was available during tax season. “We are testing full service,” Goodarzi said. TurboTax Live offers taxpayers a one-way video session with preparers. But it is designed for consumers who may have only one question because of some change in their life status

The Pro test came while Intuit is also testing QuickBooks Live, which provides bookkeeping services through accounting professionals employed by Intuit. 

Noting the limited scope of TurboTax Live, Goodarzi said Intuit is testing a plan under “we will do it all if that’s what you want us to”. However, he said the company is in the early stages of learning from the test.