Declaring that "Sorry wasn't enough", CEO Brad Smith this week said Intuit will restore forms to TurboTax Deluxe that were removed this year. In a video posted on LinkedIn, Smith said he had heard from hundreds of customers via LinkedIn and his personal email. He included a comment from one 15-year customer, Ron, who called the change "a money grab."
"We have apologized for the way we have handled it or as many of you have told it, mishandled it," Smith said. He apologized for hitting Deluxe customers with the removal of schedules C, D, E and F, which meant they had to pay for the more expensive Premier form next year. But customers were telling Intuit they wanted more than an apology.
"The change caught many of you off guard," Smith said. The change does not apply to TurboTax Online, whole editions had previously been realigned.
The forms will be restored to the Deluxe package for tax year 2015. "Next year, we are changing back to the TurboTax desktop software you've known and loved," he said.
For this year, Deluxe customers who have not purchased their software can upgrade to Premier for free. Those who have already paid can apply by April 20 to get $25 back.
Bob Scott has provided information to the tax and accounting community since 1991, first as technology editor of Accounting Today, and from 1997 through 2009 as editor of its sister publication, Accounting Technology. He is known throughout the industry for his depth of knowledge and for his high journalistic standards. Scott has made frequent appearances as a speaker, moderator and panelist and events serving tax and accounting professionals. He has a strong background in computer journalism as an editor with two former trade publications, Computer+Software News and MIS Week and spent several years with weekly and daily newspapers in Morris County New Jersey prior to that. A graduate of Indiana University with a degree in journalism, Bob is a native of Madison, Ind
