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 SFS Receives Call Center Award

Tuesday, May 05 2015
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Wolters Kluwer CCH Small Firm Services has been named as one of the Top 50 medium-sized call centers in North America. The award was the second consecutive received by the Kennesaw, Ga.-based organization. The award was part of the 2015 Top 100 Call Center awards made by BenchmarkPortal, a research and educational organization for customer contact best practices.

Entries are compared to the performance of other North American call centers by evaluating key metrics against industry peers and submissions are scored on quality and cost efficiency. Submissions are grouped into three size categories

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