The software provides step-by-step guidance that walks users through steps necessary to prepare and file taxes online. These identify credits and deductions to which the taxpayer is entitled. Users can also earn loyalty reward points when they use CompleteTax and refer others who also use the product to complete a 2011 federal tax return. Free filing is included. Price: CompleteTax Basic, free; Premium package, $39.95. Phone assistance, $19.95. CCH: www.completetax.com