Most penny pinchers who see technology as a necessary evil rather than an asset tend to go the cheapest route which actually costs a whole lot more in the long run. Despite Gene's point of view, all technology companies are not "evil, greedy bastards", however it does pay to find a trusted IT advisor. Begin by screening vendors and ask for case study's or if you may call one of their clients for a review. Implementing the proper systems and obtaining flat rate support for those systems will result in a lower total cost of ownership and improve office efficiencies.