We have always been pleased with this program. However, we have been trying to reach a representative for two days now and all we get is a recording telling us due to high call volume, we can't help you right now, try back later! We are trying to get our organizers out and TaxWorks is telling us to download a file which doesn't seem to exist. We can't even ask them about it because there doesn't seem to be anyway to get through to them. There sales # has the same recording. This is incredibly scary. We need things up and running now! What is going on with them?? If there is anyone who can help us out would you please email us. Many thanks.