Retail Tax Prep Under Stress
Written by Bob Scott   
Wednesday, 14 July 2010 00:14

Retail tax preparation is at a crossroads. This month, Russ Smyth resigned as CEO of H&R Block after two years in what seemed like a promising approach to making his company friendlier. Jackson Hewitt Tax Services had a miserable filing season after it was able to get funding for only 50 percent of its refund loans during tax season. And the number of over-all returns were down. Retail was not the place to be in 2010.

Although the third largest chain, Liberty Tax,  hasn't given us its final numbers for fiscal 2010, it had a good tax season.  But still, the market for store-based preparation wasn't a bright spot.

Two things are driving this. One is the fact that consumers are turning to do-it-yourself Web preparation, principally by the use of the online version of Intuit’s TurboTax online. It may simply be that with TurboTax grabbing more share, there is less room in the market. Or to the point, is there room for three national tax prep chains and the hordes of independents?

The other issue is the uncertainty about the future of Refund Anticipation Loans. RALs got two sharp kicks in the last year when Santa Barbara Bank & Trust was forced from the loan market by regulators. Chase got out of the RAL business after tax season and there aren’t new banks coming into the market.

Meanwhile, the IRS has not spelled out how the RAL program will work this year, namely whether it will provide the direct deposit indicator which gives lenders greater security in making the loans.

Republic Bank, which picked up good deal of the business left by Santa Barbara’s exit, is already hedging its bets. It recently amended its contract with Jackson Hewitt Technology Solutions, extending the deadline for Republic to be able to back out of the Jackson Hewitt contract from June 30 until September 30. An SEC filing by Jackson Hewitt noted the bank requested the extension in light of the fact that "no decision or guidance has yet been provided by the Internal Revenue Service working group with respect to any required changes in the provision of refund settlement products for the upcoming tax season."

The one promising area for RAL fans is that Santa Barbara Tax Products, the management group that acquired the bank's tax business, reportedly wants to provide loans. During the 2010 season, Santa Barbara, backed by Meta Bank, was able to provide only assisted refunds. But it's unlikely we're going to get a decision until the IRS speaks.


Bob Scott
About the author:
Bob Scott has provided information to the tax and accounting community since 1991, first as technology editor of Accounting Today, and from 1997 through 2009 as editor of its sister publication, Accounting Technology. He is known throughout the industry for his depth of knowledge and for his high journalistic standards.  
Read More >>
Last Updated on Tuesday, 27 July 2010 23:37
 
Comments (1)
RALs
1 Thursday, 15 July 2010 02:47
Mike
I personaly feel that the greedy banks and retailers, that pray on the publics niavity, are their own worst enemy. If they gave the public a true knowledge of how fast a direct deposit comes and the real cost involved in these loans, they would see more trust and repeat custumers. If they would offer a better, more cost effective product, where the cliant could have a check cut and/or pay out of their refund, they would have more buisness. Many of the large firms treat the cliant as a tool to get rich quick. They push the RAL when not needed by a large percent of the people. On top of this many have unskilled preparers, that have a crash course on rushing through the program to get the next person in,rather than taking time and explaining exactly what is taking place.

Add your comment

Your name:
Subject:
Comment:
  The word for verification. Lowercase letters only with no spaces.
Word verification:

Thomson: Mobile App Users to Triple in 2012

News image

The Tax & Accounting business of Thomson Reuters predicts that the number of users of Mobile CS will triple this year. The company reports that there are more than 1,000 active user accounts. With the product's growth rate at about 15 percent a month, Thomson says the user base should reach 3,000 active accounts in 2012.

News | The Progressive Accountant | Wednesday, 8 February 2012

Intuit Halves Research Price for Tax Season

News image

Intuit is offering a steep discount on its tax research line for Lacerte and ProSeries. The company has chopped more than half the cost of the product, whose unlimited annual subscription is usually $849, through April 15.

News | The Progressive Accountant | Wednesday, 8 February 2012

Blackbaud Readies Financial Analysis Tool

News image

Nonprofit vendor Blackbaud is testing an application that will be used to provide financial analysis for nonprofit organizations and give them the ability to compare their operations against those of their peers. The product is in the middle of an early adopter program and would likely be sold as an add on to the company's applications such as the Financial Edge.

News | Bob Scott | Wednesday, 1 February 2012

CPAs Don't Get Social Media Training

News image

Accountants are increasingly using social media for business. But few get help from their firms in how to apply these tools, according to the 2011 Social CPAs Media Survey. And Barry MacQuarrie, who conducts the survey, said firms need to train those in their firms to get the most out of the new media.

News | Bob Scott | Tuesday, 31 January 2012

Xero: Revs to Double for 2012

News image

Xero, a New Zealand-based publisher of online accounting applications, says it expects that its revenue for the year ending March 31 will be twice that of fiscal 2012. The company has begun its attack on the United States market with the establishment of an office in San Francisco.  

News | The Progressive Accountant | Tuesday, 31 January 2012

ADP Revs and Net Up

News image

Automatic Data Processing reported that its net income rose 20.9 percent while revenue climbed by 7.7 percent for the second quarter ended December 31. CEO Carlos Rodriguez said results were driven by strong new business growth in the most recently ended period.

News | The Progressive Accountant | Tuesday, 31 January 2012

Xero Ramps Up U.S. Efforts

News image

Xero has been accelerating its effort to enlist accountants and small businesses in the United States. And while it already has firms that have signed up as part of its channel, the New Zealand-based company, which markets a web-based accounting application, has been getting more visibility since former Sage executive Jamie Sutherland joined as president of the U.S. operation.

News | The Progressive Accountant | Thursday, 26 January 2012

Sage Unites Act, Peachtree Direct Sales

News image

Sage North America has placed its Act and Peachtree direct sales operations under a single executive. The reorganization resulted in both efforts being placed under Manny Sandhu, an eight-year Sage veteran, as VP for both.

News | The Progressive Accountant | Thursday, 26 January 2012

Intuit Sets Practice Management Release

News image

Intuit says its practice management software will have releases that start after tax season. And while the product has been in field tests with about 2,000 firms, its general release is about a year later than the company had planned early in 2011.

News | Bob Scott | Tuesday, 24 January 2012

Build Your Firm Allies with ShareFile

News image

Build Your Firm, an accounting marketing and website development company that serves accounting firms, has formed a partnership with ShareFile, which provides secure file sharing and exchanging to those accounting operations. The partnership supports cross promotion of complementary products.

News | The Progressive Accountant | Friday, 20 January 2012

More in: News